GuruCasinoMatch

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Spotted an error in a review? Want to partner? Need to flag a misleading bonus? We answer every message — but the right inbox gets you a faster reply.
Reply 48h max Hours Mon–Fri · 9–18 CET Based Malta
Pick Your Inbox

What Are You Reaching Out About?

Each topic goes to the right person on our team. The faster you pick the right one, the faster we reply.
Editorial · Reviews

Found something wrong in a review?

Outdated bonus terms, wrong RTP, broken link, or a casino that’s shut down. Tell us — we update reviews every week and rely on readers to flag changes faster than we can crawl them.
editorial@gurucasinomatch.com →
Partnerships · Affiliates

Operator looking to be reviewed?

If you run a licensed casino and want us to test your platform, send licensing details, withdrawal speeds, and your affiliate terms. We test with real money — bring evidence, not pitches.
partners@gurucasinomatch.com →
Player Complaints

Casino refusing to pay out?

If you’ve followed all bonus terms and the operator is delaying or refusing your withdrawal, send screenshots, transaction IDs, and the casino name. We escalate complaints against listed operators directly.
complaints@gurucasinomatch.com →
Press · Media

Journalist or researcher?

We share data on bonus wagering trends, withdrawal speeds, and RTP analysis with credentialed press. Tell us your outlet, deadline, and the angle. We respond fastest to topics on player protection.
press@gurucasinomatch.com →
Don’t Want to Pick?

Just Email Us.

One inbox, real humans, no chatbots. We forward to the right team if needed.
General Enquiries

The catch-all inbox

For anything that doesn’t fit the categories above — questions about how we test, suggestions, or general feedback. A real team member reads every message.
Tip: Include your country and the casino name (if relevant). It saves a back-and-forth.
What to Expect

Response Times.

No “we’ll get back to you eventually.” Real targets, tracked internally.
< 24h
Player complaints
Casino disputes are triaged daily. We escalate or reply with next steps within one business day.
< 48h
Editorial & general
Corrections, suggestions, and questions about reviews. Always within two business days.
< 5 days
Partnerships & press
Commercial enquiries and media requests. We screen properly — quality over speed here.
Before You Email

Common Questions.

If your question is here, you’ll get a faster answer than the inbox.
Can you help me recover withheld winnings? +
If the casino is listed on GuruCasinoMatch, yes — email complaints@gurucasinomatch.com with your account ID, the casino name, transaction screenshots, and a short timeline. If the operator isn’t on our site, we have no leverage; contact the casino’s licensing authority (UKGC, MGA, Curacao eGaming) instead.
How do you decide which casinos to review? +
License first, payment speed second, bonus fairness third. We require an active gaming licence (MGA, UKGC, or recognised equivalent), at least 30 days of operating history, and we deposit our own funds before publishing. Operators who fail withdrawal tests get dropped — regardless of commission rates.
Will you write a paid review or “sponsored ranking”? +
No. Rankings are not for sale. We earn affiliate commissions on visitor signups, but rank order is determined by independent testing. If a partner wants featured placement (clearly labelled, not in our ranked lists), email partners@gurucasinomatch.com.
I think a review on your site is outdated. How do I report it? +
Email editorial@gurucasinomatch.com with the URL of the review and what’s changed (new bonus terms, different licence, new ownership, etc.). We update verified corrections within 5 business days and credit reader tips when material.
Do you offer gambling advice or tips? +
No. We review casinos and explain game mechanics, RTP, and house edge — but we don’t tip games, predict outcomes, or recommend specific stakes. Anyone who claims to do so reliably is selling something. If gambling is becoming a problem, please visit our Responsible Gambling page.
Can I write for GuruCasinoMatch? +
We work with a small number of freelance reviewers with hands-on casino testing experience. Send writing samples, your areas of expertise (slots, live dealer, regulation, etc.), and rates to editorial@gurucasinomatch.com. We don’t accept guest posts or link-insertion requests.
While You Wait for a Reply

Got a Casino Question?

Most answers are already on the site. Start with the guide or jump straight to our top-ranked operators.
GuruCasinoMatch · Independent casino review site · Based in Malta · Operating since 2026
18+ only · We do not accept gambling deposits or operate any gaming service · For player support, please visit our Responsible Gambling page.